Returns

Our Pledge

 

If you decide to return your purchase due to a change of mind, you may do so within 14 days of receiving the product, provided it remains unopened and unused.

​

Please keep the following in mind:

​

• Returns or exchanges can only be accepted for items that have not been opened.

• Opened pleasure objects may only be returned under warranty if they are found to be malfunctioning.

• Shipping charges will only be refunded in cases where our error caused the return.

• Prior authorization is required for all returns and exchanges.

 

If you purchased your product from a different retailer that is not HeavenSent only defective items can be returned under warranty, provided you have a valid proof of purchase. We do not accept unopened returns from non-Heavensent retailers.

 

To return or exchange an unopened pleasure object, please contact us via email: www.heavensent.co.uk/contact-us.

​

If you notice that the box has been damaged, opened, or the contents are missing upon delivery, please take a photograph of the damaged packaging and email it to us. If you are present at the time of delivery, write "Damaged/Opened/Missing content" on the package and refuse delivery by DPD/PARCELFORCE.

​

If you are experiencing difficulties with your HeavenSent pleasure object and wish to take advantage of our warranty, please visit the following link for more information: ww.heavensent.co.uk/warranty

​

Our Returns Policy ensures a smooth and efficient process for your satisfaction.